Could you check this road, there is feedback from the driver, which shows that he could not drive. Maybe there is some kind of obstacle, access ban, gate, or something else?
What was their destination?
The driver headed south through Pen-y-lan Home Farm.
This note was subject of a tweet and a weeklyOSM entry:
https://weeklyosm.eu/archives/13118 https://twitter.com/richardf/status/1257294965010554880
"Richard Fairhurst points to a curious reason for sticking with volunteer on-the-ground mapping. A local mapper added a highway=track to OSM, which Richard assumes to be correct. An Amazon Logistic mapper changed it to a service road and a Mapbox remote mapper raised a note complaining that a driver could not use this way."
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